Frequently Asked Questions

A mental health professional licensed for your state: therapists, counselors, psychologists, psychiatrists, or clinical social workers. Their name, license type, and number appear on your letter, checkable on your state board's public lookup.

Pre-check: five minutes. Evaluation: typically scheduled within one business day. Letter: usually within 24 hours of qualifying. California: about six weeks total because state law requires a 30-day provider relationship.

A structured clinical conversation about your symptoms, how they affect daily life, and your animal's role. Most people describe it as easier than expected, and it is confidential.

You can qualify first and adopt after; the letter documents your need, and many providers actually recommend securing documentation before choosing the animal.

Yes, and that possibility is what makes our letters credible. Applicants who do not qualify receive a full refund under the no-risk guarantee.

With a three-sentence written accommodation request, letter attached, nothing else. The exact structure is here.

Encourage them to: every letter carries a verification ID, and our records team confirms within one business day. Verified letters approve fastest.

Yes for housing, in all 50 states plus DC, under the Fair Housing Act. State rules affect how letters are issued, which we handle, not whether valid ones work.

Our multi-pet evaluation covers up to three animals in one letter for a flat $149, with each animal connected to your documented need.

Housing only: airlines ended ESA recognition in 2021, and public venues are ADA territory. Task-trained psychiatric service dogs cover those contexts.

ESA letters: $129 one-time, $149 for two or three pets, or $109 per year on the annual plan. PSD letters from $129. Renewals $100. Landlord verification is always free.

A full refund if a licensed provider determines you do not qualify, and support through your landlord's review. Full terms here, in plain English.

Typical renters save $1,200 to $3,400 in waived pet charges over a two-year lease. Run your building's numbers.

No. Your letter states a disability-related need in the Fair Housing Act's language without naming your condition, and verification confirms authenticity only.

Your screening and evaluation are confidential, shared only with your licensed evaluator, and never sold. Verification discloses nothing clinical, by design.

Yes: telehealth is recognized healthcare in all 50 states, and several state statutes expressly recognize telehealth ESA documentation. Full explainer.

Strong ones: written-reason requests, HUD complaints, state agencies, and fair housing councils. The complete denial playbook is here, and most denials reverse within two weeks.