In Writing, In Plain English

The No-Risk Guarantee

Two promises, no fine print maze: if you do not qualify, you pay nothing, and if your valid letter is refused, we work the problem with you.

1. Qualify or Full Refund

If the licensed provider who evaluates you determines you do not qualify for an ESA or PSD letter, you receive a 100% refund of what you paid. No partial credits, no store credit, no arguing. A real evaluation means some people hear no, and hearing no should cost nothing.

2. Approval Support, Included

If a housing provider questions or refuses your valid letter, we respond: same-business-day verification, documentation the reviewer's checklist expects, and guidance through the written-request and escalation sequence. Your letter comes with the team that stands behind it.

The honest boundaries: the guarantee covers our evaluation and documentation, which are the parts we control. It cannot promise a specific landlord's decision, cover letters altered after issuance, or apply where an applicant provided false information to the evaluator. Refund requests are honored at any point after a non-qualifying determination.

Start With Zero Risk

FAQs

Guarantee Questions

To your original payment method, initiated within two business days of a non-qualifying determination. Card processing times vary by bank.

A licensed provider's clinical determination after your evaluation that your situation does not support an ESA or PSD recommendation. It is their independent professional judgment, which is the point.

Yes, the same terms apply to renewal evaluations and annual-plan years.